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Creating, developing, maintaining and optimizing long-term and valuable relationship between the customers and the company
Selecting business strategy and manage valuable customer relationships
Establishing and implementing an effective marketing strategy that leads to costs reduction and deep understanding of customer
Supporting of efficient processes of marketing, sales
Conducting a customer oriented / goal oriented business process
Supporting of the integration of various functions in the process of marketing and sales
Increasing company efficiency through automation of routine processes
Sharing resources and information on the company
Increasing marketing and sales opportunities
Improving follow-up and communication related to customers / service recipients
Improving follow-up and implementation of activities in the daily work of units
Saving time in activities
Reviewing processes and design new processes
Making effective changes in company
Identifying, attracting and maintaining the best customers
Understanding of actions and activities in each market or target groups and to avoid activities in other sectors
Outsiding marketing and sales process from Dependence on individual and moving toward the system
Covering more planned objectives in the target market
Preventing the exchange of paper forms in the process of marketing and sales by pesronels (paperless process)
Electronic flow of information between all responsible personels
Estimating the companies status to achive market share target
Evaluating the staff efficiency in related units in each different status
Perform services closely and monitoring process
Having management reports without wasting any time
Making managerial decisions with regard to the activities process in order to improve the current strategy and adopt new strategy
Clarification of actions and activities conducted by the marketing department and sales
Outreaching to competitors in attracting the market opportunities
Facilitating the process of marketing and sales
Reducing the companies costs in the process of using administrative requirements
Reducing the access time to customers information
No need for other software and accessories ...

CRM Software Features And Capabilities

Base

Definition and arrangement of software base information based on the customers current procedures for customization and optimization of existing procedures
Ability to create custom reports according to user requirements and management levels in "all software sections and forms"
Defining system users and managing access level in all parts of software (User Manager)
Ability to register changes made to the data automatically for each user (User Trace)
Ability to export information to Excel file format in all forms
Ability to backup database by user
Easy user interface based on the Windows operating system
Possibility to customize the text, colors, etc.
Ability to sort, search and filter the information in according to the features of Excel
supporting different languages for data entering and search
Independence on other software such as Microsoft Office and Crystal Reports to display data and reports
Allows copying of data to accelerate the entry of new information
Intelligente software updates for all network clients
And many other features and capabilities.

Customers

Definition and classification of customers based on tree structure
Definition and arrangement of responsible organizational posts in the target companies
Maintaining companies / departments Contact information

Activities

Definition of importance / priority degree in resource allocation
Definition different activity situation including: collecting information, send information, following-up , metting, invoice, ...
Definition the different situation of resources on activities
Planing and monitoring the activities and the amount of tasks in the desired time intervals
Registering and Maintaining of followed-up processes on different dates
Registering and Maintaining of activities / follow-up documentation
Creating resource activities folder electronically
Displaying the latest status of performed activities
Search possibility of sources / information / activities / follow-up and decreasing time in achieving the desired information.
Ability to refer tasks to personnels and keep track of tasks by managemer
Ability to view and review performed processes on providing products / services from the beginning time till the last possible action
Following-up the process of marketing, sales and after-sales service in activities of company units

Alarms

Intelligent notification alarms of and daily follow-up and tasks or desired time intervals for the optimal use of available time

Other Capabilities (Add-On Modules)

Printing label\ letter with the selected profiles (Add-On Module)
Sending E-mail to single / mass (Add-On Module)
Sending fax to single / mass (Add-On Module)
Sending SMS to single / mass (Add-On Module)
Creating electronic archive systems with unlimited attach of documentation of any desired format (Add-On Module)
Evaluating the performance of staff in their duties (Add-On Module)
Issuing the invoice and bill in the system integratedlly (Add-On Module)