Nowadays the main element that makes the competition
between organizations and distinguishes leading companies from others, perhaps
is nothing more than a quality products or services and also high customer
satisfaction.Companies survival depends on the satisfaction and
support of their customers and each of the leading organizations constantly seek
to preserve their status always seek to achieve customers' satisfaction, leading
their customers' needs.Acquiring new customers requires comprehensive planning and
integrated set of activities and with regard to the development of competitive markets in the
world and its impact on the economy and considering the importance of
high quality services for production companies, the need for integrated systems
related to customers services is very
important.
It is obvious that the increase of customer satisfaction level relative to
customer service of the company, is important factor to convert existing
customers into loyal customers and attract new customers.
Some of usage capabilities of Payesh Customers Services Software can includes the possibility of classifying defects, breakdown causes and delay causes
in carried out activities and thus the possibility of data analysis will become
available.alsothe failure problems of any devices models and in its various parts
can be control which sometimes leads to interesting results because a large share
of percent of total device problems related to the failure of a small piece of that
device.
Also dynamic reporting capabilities of Payesh Customers Services can be used to
study and analyze the activities, failures, actions and all parameters defined
in the software at related sectors for example service requests, work orders,
devices guaranties, response time to customers, Repairs time,... in four
dimension of information.
with defining and saving the device files or any documentation / specifications
of any format, device parts maps(according to the definition of the tree
structure), Payesh Customers Service software allow the archiving technical
documentation provided as an integrated system.passiblity to link with warehouse
system and integration of information in different units of company for examle
management, guarantee, contracts, marketing and sales,trade and network based
usage with users management and difinition of access levels are the some
advantages of using Payesh Customers Services software.