CS Software Usage Benefits

• Creating, developing, maintaining and optimizing long-term and valuable relationship between the customers and the company
• Selecting business strategy and manage valuable customer relationships
• Establishing and implementing an effective marketing strategy that leads to costs reduction and deep understanding of customer
• Supporting of efficient processes of marketing, sales
• Conducting a customer oriented / goal oriented business process
• Supporting of the integration of various functions in the process of marketing and sales
• Increasing company efficiency through automation of routine processes
• Sharing resources and information on the company
• Increasing marketing and sales opportunities
• Improving follow-up and communication related to customers / service recipients
• Improving follow-up and implementation of activities in the daily work of units
• Saving time in activities
• Reviewing processes and design new processes
• Making effective changes in company
• Identifying, attracting and maintaining the best customers
• Understanding of actions and activities in each market or target groups and to avoid activities in other sectors
• Outsiding marketing and sales process from Dependence on individual and moving toward the system
• Covering more planned objectives in the target market
• Preventing the exchange of paper forms in the process of marketing and sales by pesronels (paperless process)
• Electronic flow of information between all responsible personels
• Estimating the companies status to achive market share target
• Evaluating the staff efficiency in related units in each different status
• Perform services closely and monitoring process
• Having management reports without wasting any time
• Making managerial decisions with regard to the activities process in order to improve the current strategy and adopt new strategy
• Clarification of actions and activities conducted by the marketing department and sales
• Outreaching to competitors in attracting the market opportunities
• Facilitating the process of marketing and sales
• Reducing the companies costs in the process of using administrative requirements
• Reducing the access time to customers information
• No need for other software and accessories ...

Base

• Definition and arrangement of software base information based on the customers current procedures for customization and optimization of existing procedures
• Ability to create custom reports according to user requirements and management levels in "all software sections and forms"
• Defining system users and managing access level in all parts of software (User Manager)
• Ability to register changes made to the data automatically for each user (User Trace)
• Ability to export information to Excel file format in all forms
• Ability to backup database by user
• Easy user interface based on the Windows operating system
• Possibility to customize the text, colors, etc.
• Ability to sort, search and filter the information in according to the features of Excel
• supporting different languages for data entering and search
• Independence on other software such as Microsoft Office and Crystal Reports to display data and reports
• Allows copying of data to accelerate the entry of new information
• Intelligente software updates for all network clients
• And many other features and capabilities.

Customers

• Definition and classification of customers based on tree structure
• Definition of the relevant customer's authorities
• Definition customers with full information includes related authorities
• Definition and classification of contracts relating to customers
• Defining the causes of customer dissatisfaction related to company's services

Asset

• Definition and arrangement of devices on the basis of the tree structure
• Defining the structure and components of the devices (the definition of the most important and valuable devices)
• Saving and displaying all devices documentation (maps, brochures, manuals, ...)
• Definition of accessory devices on the main device, if necessary
• Defining the required parameters and attributes for devices in the process of delivery to service center
• Definition of different function counter types
• Registering the serial numbers of devices on single or group rows of information
• Entering the serial numbers of devices from Excel file to software for registration of serial numbers
• Issuing guarantee card for the desired serial numbers of device single and group
• Entering the serial numbers of devices from Excel file to software for registration and issuance of guarantee card
• Defining parts and materials for each devices models
• Defining reasons of blocking customer devices and fixing guide of it if necessary
• Definition and classification of device failure causes and definition of repairment instructions failure in each of them
• Definition and classification of common activities in customers services process
• Defining the black list / exit from the black list in each of the devicesof customers with providing of History
• Defining support contracts in each of devices of customers
• Defining devices of customers based on various parameters of Installation / sales
• Defining subscription code for each of customers devices
• Defining Serial numbers of valuable components in each of customers devices
• Defining guarantee information on each of customers devices
• Transfering devices of one or more customers to other customer
• Ability to create electronical folder of transfered customers devices
• The possibility of making customers device ID card Includes purchase date, vendor, invoice number and date, installation date, guarantee information, replaced parts, serialnumber of valuable parts, service history, etc.
• Creating device activity card (history of all activities in all sections with all operational requirements \ parameters)

Services Requests

• Registering customer requests based on defined parameters and issuance of service request code automatically
• Registering customer services requests with more than one service type (if necessary)
• Controling of guarantee / contract / blacklist and other defined items in software at service request section
• Approval / disapproval of services requests to continue process and Issuance of work orders
• Obtaining customers devices in service center and issuance receipt
• Registering devices appearance specification on service center delivere time

Work Orders

• Definition of work orders status types (completed, waiting for parts, etc.)
• Issuing work orders for approved service request of customers
• Work order issuance with more than one assigned personel (in the case of a few personel assigned in a work order)
• Ability to issue corrective work order for previous work order that is dissatisfacted by customers for any reason
• Ability to register work orders report with all information on the sectors of: personnels, failures, actions, materials / spare part, overhead costs,contractors, delays,..
• Ability to register personnels additional parameters in Work order report (all related activities dates and times per personnel)
• Ability to register work order last status to follow up
• ability to register and process all overhead costs in work orders activities
• Ability to register and track spare parts orders with related full information (how to order,technical code,status, etc.)
• Ability to evaluate customer satisfaction (Happy Call) and final management approval based on it

Warehouse

• Defining spare part and materials locally
• Linking Payesh CS With Warehouse system for more information integrity

Link With CRM Software

• Integration of data with marketing and sales units with using of Payesh CRM software

Finance (Add-On Modules)

• Issuing the invoice / bill and converting invoice into bill
• Tracking statuses related to bill

Productivity Reports (Add-On Modules)

• Productivity Parameters (expertise and Financial productivity ratio ineach expertise)
• Activities Times (analysis of the time and financial situations on work orders)
• Personnel function (analysis of the time and financial situations on work orders)
• Personnel-normal function (same as above information without analysis)
• Productivity list (analysis of work orders based on the bill price and calculation of service fee per work order basedon expertise and productivity ratio)

Analytical Reports (Add-On modules)

• Ability to create and display the analysis report in various charts
• Providing a variety of management reports completely dynamic and parametric Includes:
  Average response times,average device startup time, average times of transportation, etc.
• And Other Reports ...