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Free License

CS Free License

CS Software Usage Benefits

Payesh Equipment & Machinery Customers Services System

  • Creating, developing, maintaining and optimizing long-term and valuable relationship between the customers and the company
  • Selecting business strategy and manage valuable customer relationships
  • Establishing and implementing an effective marketing strategy that leads to costs reduction and deep understanding of customer
  • Supporting of efficient processes of marketing, sales
  • Conducting a customer oriented / goal oriented business process
  • Supporting of the integration of various functions in the process of marketing and sales
  • Increasing company efficiency through automation of routine processes
  • Sharing resources and information on the company
  • Increasing marketing and sales opportunities
  • Improving follow-up and communication related to customers / service recipients
  • Improving follow-up and implementation of activities in the daily work of units
  • Saving time in activities
  • Reviewing processes and design new processes
  • Making effective changes in company
  • Identifying, attracting and maintaining the best customers
  • Understanding of actions and activities in each market or target groups and to avoid activities in other sectors
  • Outsiding marketing and sales process from Dependence on individual and moving toward the system
  • Covering more planned objectives in the target market
  • Preventing the exchange of paper forms in the process of marketing and sales by pesronels (paperless process)
  • Electronic flow of information between all responsible personels
  • Estimating the companies status to achive market share target
  • Evaluating the staff efficiency in related units in each different status
  • Perform services closely and monitoring process
  • Having management reports without wasting any time
  • Making managerial decisions with regard to the activities process in order to improve the current strategy and adopt new strategy
  • Clarification of actions and activities conducted by the marketing department and sales
  • Outreaching to competitors in attracting the market opportunities
  • Facilitating the process of marketing and sales
  • Reducing the companies costs in the process of using administrative requirements
  • Reducing the access time to customers information
  • No need for other software and accessories ...

CS Software Features And Capabilities


  • Definition and arrangement of software base information based on the customers current procedures for customization and optimization of existing procedures
  • Ability to create custom reports according to user requirements and management levels in "all software sections and forms"
  • Defining system users and managing access level in all parts of software (User Manager)
  • Ability to register changes made to the data automatically for each user (User Trace)
  • Ability to export information to Excel file format in all forms
  • Ability to backup database by user
  • Easy user interface based on the Windows operating system
  • Possibility to customize the text, colors, etc.
  • Ability to sort, search and filter the information in according to the features of Excel
  • supporting different languages for data entering and search
  • Independence on other software such as Microsoft Office and Crystal Reports to display data and reports
  • Allows copying of data to accelerate the entry of new information
  • Intelligente software updates for all network clients
  • And many other features and capabilities.


  • Definition and classification of customers based on tree structure
  • Definition of the relevant customer's authorities
  • Definition customers with full information includes related authorities
  • Definition and classification of contracts relating to customers
  • Defining the causes of customer dissatisfaction related to company's services


  • Definition and arrangement of devices on the basis of the tree structure
  • Defining the structure and components of the devices (the definition of the most important and valuable devices)
  • Saving and displaying all devices documentation (maps, brochures, manuals, ...)
  • Definition of accessory devices on the main device, if necessary
  • Defining the required parameters and attributes for devices in the process of delivery to service center
  • Definition of different function counter types
  • Registering the serial numbers of devices on single or group rows of information
  • Entering the serial numbers of devices from Excel file to software for registration of serial numbers
  • Issuing guarantee card for the desired serial numbers of device single and group
  • Entering the serial numbers of devices from Excel file to software for registration and issuance of guarantee card
  • Defining parts and materials for each devices models
  • Defining reasons of blocking customer devices and fixing guide of it if necessary
  • Definition and classification of device failure causes and definition of repairment instructions failure in each of them
  • Definition and classification of common activities in customers services process
  • Defining the black list / exit from the black list in each of the devicesof customers with providing of History
  • Defining support contracts in each of devices of customers
  • Defining devices of customers based on various parameters of Installation / sales
  • Defining subscription code for each of customers devices
  • Defining Serial numbers of valuable components in each of customers devices
  • Defining guarantee information on each of customers devices
  • Transfering devices of one or more customers to other customer
  • Ability to create electronical folder of transfered customers devices
  • The possibility of making customers device ID card Includes purchase date, vendor, invoice number and date, installation date, guarantee information, replaced parts, serialnumber of valuable parts, service history, etc.
  • Creating device activity card (history of all activities in all sections with all operational requirements \ parameters)

Services Requests

  • Registering customer requests based on defined parameters and issuance of service request code automatically
  • Registering customer services requests with more than one service type (if necessary)
  • Controling of guarantee / contract / blacklist and other defined items in software at service request section
  • Approval / disapproval of services requests to continue process and Issuance of work orders
  • Obtaining customers devices in service center and issuance receipt
  • Registering devices appearance specification on service center delivere time

Work Orders

  • Definition of work orders status types (completed, waiting for parts, etc.)
  • Issuing work orders for approved service request of customers
  • Work order issuance with more than one assigned personel (in the case of a few personel assigned in a work order)
  • Ability to issue corrective work order for previous work order that is dissatisfacted by customers for any reason
  • Ability to register work orders report with all information on the sectors of: personnels, failures, actions, materials / spare part, overhead costs,contractors, delays,..
  • Ability to register personnels additional parameters in Work order report (all related activities dates and times per personnel)
  • Ability to register work order last status to follow up
  • ability to register and process all overhead costs in work orders activities
  • Ability to register and track spare parts orders with related full information (how to order,technical code,status, etc.)
  • Ability to evaluate customer satisfaction (Happy Call) and final management approval based on it


  • Defining spare part and materials locally
  • Linking Payesh CS With Warehouse system for more information integrity

Link With CRM Software

  • Integration of data with marketing and sales units with using of Payesh CRM software

Finance (Add-On Modules)

  • Issuing the invoice / bill and converting invoice into bill
  • Tracking statuses related to bill

Productivity Reports (Add-On Modules)

  • Productivity Parameters (expertise and Financial productivity ratio ineach expertise)
  • Activities Times (analysis of the time and financial situations on work orders)
  • Personnel function (analysis of the time and financial situations on work orders)
  • Personnel-normal function (same as above information without analysis)
  • Productivity list (analysis of work orders based on the bill price and calculation of service fee per work order basedon expertise and productivity ratio)

Analytical Reports (Add-On modules)

  • Ability to create and display the analysis report in various charts
  • Providing a variety of management reports completely dynamic and parametric Includes:
    Average response times,average device startup time, average times of transportation, etc.
  • And Other Reports ...

Sofware Demo

See how to install and set up, design type, functionality and features of the CS software in various sectors

Software Demo

Software Pricing

CS software price list in variety of licenses with the cost of purchasing additional user and software modules

Software Pricing

Start With Free License

Register for a free trial license and start experiencing Payesh CS software on your computer network

Start With Free License

Buying Software License

Experience buying CS software online, download the software and program license from anywhere in the world with Payesh technology

Buying Software License